Responsible Gaming at 363 — Your Well-Being Is Our Priority
363 believes that online entertainment should be played mindfully, in a controlled manner, and for fun. This page provides guidance and tools to help you play smart.
363's Commitment to Responsible Gaming
363 is more than just an entertainment platform — we take responsibility for ensuring every user plays in a healthy and safe environment. We understand that for some individuals, online gaming can become a challenge if not managed well.
To that end, 363 provides a range of tools and guidance to help you manage your time and money wisely. We do not encourage excessive gaming and always put user well-being at the heart of every platform decision.
Responsible gaming means playing for enjoyment, not as an escape from problems. If you find that gaming is starting to affect your daily life, take early steps to seek help.
Signs of Risky Behaviour
It's important to recognise the early warning signs of problem gambling before things escalate. Watch out for whether you or someone around you is experiencing any of the following:
- Feeling the need to gamble with increasingly larger amounts of money to get the same level of excitement.
- Feeling restless or irritable when trying to cut back or stop playing.
- Repeatedly failing to control or stop gaming activity.
- Using gaming as an escape from stress, problems, or negative emotions.
- Lying to family members or friends about your gaming habits.
- Borrowing money or selling possessions to fund gaming.
- Neglecting work, studies, or family responsibilities due to gaming.
- Continuing to play despite knowing it is causing financial or relationship problems.
If you identify one or more of the signs above in yourself, take it as a signal to pause and seek the support you need.
How to Set Effective Time & Budget Limits
One of the most effective ways to game responsibly is to plan ahead before you start playing. Here are some practical tips:
- Set a daily or weekly spending limit in MYR (RM) that you can afford to lose without affecting your basic needs.
- Playing time limit — decide how many hours a day you will play and stick to that schedule.
- Don't chase your losses — this is the most common trap that leads to irrational decisions.
- Don't play when you're in an emotionally unstable state, grieving, or under the influence of alcohol.
- Keep a record of withdrawals and winnings to objectively track your gaming habits.
Available Self-Control Tools
363 offers several self-control features for users who want to proactively manage their gaming habits:
Set a maximum daily, weekly, or monthly deposit amount through your account settings to keep your spending in check.
Use the cooling-off feature to pause all gaming activity for a set period — anywhere from a few days to a few weeks.
The self-exclusion option allows you to temporarily or permanently close access to your account whenever needed.
To activate any of the self-control tools above, please contact the 363 customer support team via email at [email protected].
Underage Protection
363 takes the protection of children and young people seriously. Our platform is strictly for adult users. We implement an age verification process during account registration to prevent access by minors.
We encourage parents and guardians to:
- Ensure their devices are protected with a password that children do not know.
- Use parental control software to block access to online gambling sites.
- Have open conversations with your children about the risks of gambling and online gaming.
If you suspect a minor has accessed the 363 platform, please contact us immediately so that appropriate action can be taken.
Life Balance & Seeking Professional Help
Gaming should be just a small part of a well-rounded life — not the main focus. 363 encourages users to:
- Maintaining healthy social relationships with family and friends.
- Pursuing hobbies and other activities outside of online gaming.
- Taking care of your mental health by getting adequate rest and avoiding excessive stress.
- Regularly monitor your personal finances and ensure gaming expenditure does not exceed your set limits.
If you or someone you know needs help, don't hesitate to reach out to a professional. There are organisations and helplines in Malaysia that support individuals dealing with problem gambling. Acknowledging the issue and seeking help is a sign of strength, not weakness.
The 363 support team is also ready to help connect you with the right resources. Reach us at [email protected] if you need guidance or wish to activate any of the self-control tools.
Have Questions? We're Here to Help
If you'd like to learn more about the self-control features available on 363, or have any questions about responsible gaming, visit our FAQ page or register to start a more controlled experience.